Refund policy

Handcrafted & One-of-a-Kind Items

Due to the unique, one-of-a-kind nature of our handmade pieces and custom work, all sales are final. We do not accept returns or exchanges for buyer's remorse or minor natural variations inherent to handmade artistry.

Damaged or Defective Deliveries

If an item arrives damaged during transit, contact us within 48 hours of delivery at info@sarahjmcreations.com with photos of the damaged item and original packaging. We will review your claim immediately to issue a replacement (if replicable), store credit, or a refund.

Cancellations

Orders for ready-to-ship items can be canceled within 12 hours of placement. Custom or made-to-order pieces cannot be canceled once production has commenced.